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FREQUENTLY ASKED QUESTIONS
Yes! At AL Sajda , we strive to ensure that our product images accurately reflect the actual item you will receive. Each prayer rug is photographed in high resolution to showcase its design, colors, and intricate details.
However, due to variations in screen displays and lighting, there may be slight differences in color shades. Rest assured, the quality, craftsmanship, and design will remain true to what is shown in the pictures.
If you have any concerns or specific questions about a product, feel free to contact our support team—we’re happy to assist you!
Once you complete your purchase, a confirmation email with your sales receipt will be sent to the email address you provided at checkout. If you don’t see it in your inbox, please check your spam or junk folder.
You can also access your sales receipt by logging into your account on our website:
- Go to Sajda.com and log in to your account.
- Navigate to the Orders or Purchase History section.
- Click on the order you wish to view to download or print your receipt.
If you need further assistance or cannot locate your receipt, please contact our support team.
We want you to be completely satisfied with your purchase. If you need to return an item, please follow these simple steps:
- Check Eligibility – Ensure the item is unused, in its original packaging, and within our return window (e.g., 14 or 30 days from the delivery date).
- Initiate a Return – Contact our customer support team at [Your Support Email] or visit the Returns section on our website to request a return authorization.
- Package the Item – Securely pack the item in its original packaging to prevent damage during transit.
- Ship the Item – Follow the return instructions provided by our team. You may be responsible for return shipping costs unless the item is defective or incorrect.
- Receive Your Refund or Exchange – Once we receive and inspect the item, we will process your refund or exchange as per our return policy.
We do our best to restock popular items as quickly as possible. However, restocking depends on product availability and demand.
If an item is marked as “Out of Stock,” you can:
- Sign Up for Restock Alerts – Click the “Notify Me” button on the product page (if available), and we’ll email you as soon as it’s back in stock.
- Contact Our Support Team – Reach out to us at [] to inquire about expected restock dates.
- Follow Us on Social Media – Stay updated on restocks, new arrivals, and exclusive offers.
For limited-edition or seasonal items, restocking may not always be guaranteed, so we recommend purchasing your favorite designs while they’re available!
Where Can I Ship My Order?
We currently ship to a variety of locations both domestically and internationally. During checkout, you’ll be able to enter your shipping address and see if we deliver to your area.
If you’re unsure whether we ship to your location, please contact our support team at [] for assistance.
Important Notes:
- Shipping availability may vary based on your country or region.
- Some locations may have additional customs fees or import taxes.
- We are continuously working to expand our shipping destinations.
